Refund policy
My wife and I started Mitchell Barocio as a small neighbourhood brand — handmaking leather hats for our community in Montrose, Houston, and growing entirely through word of mouth. What began in our garage has grown into something we're truly proud of: a brand now shipping across the United States, still built on the same love, craft, and Texan spirit that got us here.
We stand behind every piece we sell. If something isn't right, we'll make it right.
Return Window & Conditions
Returns are accepted within 50 days from the date your order was delivered. To be eligible, all items must be unworn, unwashed, and in new condition, with all original tags still attached. Items should be packed back into their original packaging and returned alongside valid proof of purchase, such as your order confirmation email or receipt. Returns that fall outside the 50-day window or fail to meet these conditions may be declined.
Initiating a Return
To request a return, reach out to our team at support@mitchellbarocio.com. Include your order number in the email. Once your request has been approved, we'll send you full preparation guidelines along with the return address. Please pack your item securely before sending it back. You are responsible for organising and covering the cost of return shipping. We strongly suggest using a tracked delivery service so your parcel can be monitored until it arrives at our facility.
Shipping & Fees
All return shipping costs are the responsibility of the customer. Prepaid return labels are not offered. There are no restocking or handling fees applied to any return.
Faulty, Damaged, or Wrong Items
Should your order arrive damaged, defective, or with the wrong product, get in touch with us straight away. Our team will assess the situation and work with you on an appropriate resolution, whether that's a replacement, a refund, or an alternative arrangement.
Exchanges
We do not facilitate direct exchanges. If you need a different size, colour, or style, simply submit a return for the original item and place a separate order for the one you'd prefer.
Cancelling an Order
You may cancel your order only if it has not yet been forwarded to our warehouse for packing. To request a cancellation, contact us immediately at support@mitchellbarocio.com with your order number. Once an order has been packed or dispatched, cancellation is no longer possible. In that case, you'll need to wait for delivery and then follow the standard return process.
Refund Timeline
Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 3 business days. Your bank may take up to 7 additional business days to process the funds. If it's been more than 10 business days since approval, contact us at support@mitchellbarocio.com.
Where This Policy Applies
This policy is valid for the United States only.
Get in Touch
Email: support@mitchellbarocio.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM CST
Address: 1800 Westheimer Rd, Suite 105, Houston, TX 77098